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Customer stories

Second numbers, put to work.

A shop, a kitchen, a design studio and a consultancy, each with a second number on the phone they already had. Here’s what changed, in their own words.

Etsy shop

How an Etsy shop gave customers a number to call in 5 minutes

The challenge

Customers could only send messages

Sarah Williams sells on Etsy. Buyers had no number to call, so every question went through messages, and Sarah worried that setting up a phone line for the shop would be complicated.

The solution

A number customers can call

The shop now has its own second number, so customers can pick up the phone instead of only sending messages. The setup Sarah had worried about took about five minutes.

The impact

Calls that help close sales

Sarah says calls from customers have helped close more sales. Sarah’s husband, skeptical at first, is now getting his own number for his handyman business.

“Perfect for my Etsy shop! Customers can actually call me now instead of just messaging, which has helped close more sales. I was worried about setup being complicated but it literally took 5 minutes. My husband was skeptical at first but now he’s getting his own number for his handyman business.”

Sarah Williams · Etsy Shop Owner · full review

Home-based catering

How a home catering business took client calls off the family phone

The challenge

Client calls at all hours

Robert Fernandez runs a small catering business from home. Potential clients called Robert’s personal number at all hours, and with teenagers in the house, a business call could be answered by the wrong person.

The solution

A separate number for the business

Client calls now come in on a second number, apart from Robert’s personal one. Robert says it solved the problem instantly.

The impact

Business hours that stay business hours

Robert now turns off business calls after hours and stays reachable during the day. And the teenagers can’t pick up a client’s call by accident anymore.

“I run a small catering business from home and was tired of potential clients calling my personal number at all hours. This service solved that problem instantly. Now I can turn off business calls after hours but still stay connected during the day. My teenage kids can’t accidentally answer business calls anymore either!”

Robert Fernandez · Home-Based Catering Business · full review

Freelance graphic design

Six months of client calls for a freelance graphic designer

The challenge

Client calls during meetings

David Chen does freelance graphic design work and spends part of the day in meetings, when a client’s call can’t be answered.

The solution

Client voicemail in the app

For about six months, David’s freelance calls have gone to a second number. When a client calls mid-meeting, David checks the voicemail in the app afterwards.

The impact

Solid calls and quick support

David rates the call quality as solid. There was one issue early on, and the support team sorted it quickly. The verdict: worth every penny.

“Been using this for about 6 months for my freelance graphic design work. The call quality is solid and I like that I can check voicemails through the app when I’m in meetings. Had one issue early on but their support team got it sorted quickly. Worth every penny.”

David Chen · Freelance Graphic Designer · full review

Independent consulting

A client line for an independent consultant, without a second phone

The challenge

A separate line, not a second phone

Daniel Rodriguez works as an independent consultant and needed a line for clients, apart from a personal number, without buying and carrying a second phone.

The solution

A second number on the same phone

The consultant’s client line is a second number that works right from the phone Daniel already has. Daniel describes it as simple and seamless.

The impact

Quick replies, private number

Daniel says clients appreciate the quick response time, and the personal number stays private.

“As a consultant, I needed a separate line without buying a second phone. This solution is simple, seamless, and works right from my phone. Clients appreciate the quick response time, and I love the privacy.”

Daniel Rodriguez · Independent Consultant · full review

Each story is retold from a review the customer published on our website, and the review is quoted in full. Figures are the customers’ own words, not results we have measured.

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